Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Name, company name, job title, email address, phone number, and country.
• Information you provide when requesting a quote, technical support, spare parts, or business information.
• Details related to your inquiry, such as product requirements, industry, machine type, or project needs.
• Basic technical information, such as IP address, browser type, device information, pages visited, and website usage data.
• Cookie and analytics data used to improve website performance and user experience.

We do not intentionally collect sensitive personal data unless you choose to provide it.

2. How We Use Your Information

We use your information to:

• Respond to your inquiries and requests.
• Provide quotations, technical support, product information, and after-sales services.
• Improve our website, services, and customer experience.
• Communicate with you about Bella Pack products, solutions, updates, or services.
• Maintain website security and prevent misuse.
• Comply with applicable legal, regulatory, or business obligations.

3. Legal Basis for Processing

Where applicable, we process personal data based on one or more of the following:

• Your consent.
• Our legitimate business interest in responding to inquiries and improving our services.
• Need to take steps before entering into a business agreement.
• Compliance with legal or regulatory obligations.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, understand visitor behavior, and enhance website performance.

You can control or disable cookies through your browser settings. However, disabling cookies may affect some website functions.

5. Sharing Your Information

We do not sell your personal information. We may share limited information with:

• Bella Pack employees or departments responsible for sales, support, engineering, or customer service.
• Trusted service providers, such as website hosting, email, analytics, or IT support providers.
• Legal or regulatory authorities when required by law.
• Professional advisors when necessary for business, legal, or compliance purposes.

All third parties are expected to handle your information securely and only for the intended purpose.

6. International Data Transfers

Because some service providers may operate outside Egypt, your information may be processed or stored in another country. When this happens, we take reasonable steps to ensure your data is handled securely and in line with applicable privacy standards.

7. Data Retention

We keep personal information only for as long as necessary to fulfill the purpose for which it was collected, respond to your requests, provide services, maintain business records, or comply with legal obligations.

When the information is no longer needed, we take reasonable steps to delete, anonymize, or securely store it.

8. Data Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of online transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your personal data where legally permitted.
• Object to or restrict certain types of data processing.
• Withdraw consent where processing is based on consent.
• Request information about how your data is used or shared.

To exercise your rights, please contact us using the details below.

10. Marketing Communications

If you receive marketing communications from us, you may request to stop receiving them at any time by contacting us directly.

Even if you opt out of marketing messages, we may still contact you regarding active inquiries, service requests, quotations, or business communications.

11. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those external websites. We recommend reviewing their privacy policies before sharing personal information.

12. Children’s Privacy

Our website and services are intended for business and industrial users. We do not knowingly collect personal information from children.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. The latest version will always be published on this page with the updated date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: